CTA: Our latest “Meeting the Moment” Action Plan scorecard show improved rail service

The Wilson station in Uptown. Photo: John Greenfield
The Wilson station in Uptown. Photo: John Greenfield

As the CTA continues to struggle with reliability and safety issues, last month the transit agency rolled a new monthly scorecard to tell customers how the CTA is doing on the pandemic recovery goals set in its Meeting the Moment action plan. In addition, a new set of updated rail schedules kicked in on October 23. However, data analyst Fabio Göttlicher found that the new reduced published schedule for the Blue Line still doesn’t align with the reality of how much service the agency is currently able to provide.

Today the agency released its November scorecard tracking the progress the agency is making on Meeting the Moment, including improvements rail and bus service, but also reflecting the need for more work in other areas.

The November scorecard. Click to enlarge.
The November scorecard. Click to enlarge.

Some of the results on the November scorecard:

  • The CTA say the percentage of service delivered on rail lines continues to increase: 
    • In October, 77.2 percent of scheduled rail service was delivered, up from 71.8 percent in August this year.
    • In comparison to pre-pandemic service delivery, weekday service since October 23, when the new rail service went into effect is at 82.5 percent (it was 95.4 percent pre-pandemic), Saturday service at 77.3 percent (83.9 percent pre-pandemic) and Sunday service at 77.6 percent (87.1 percent pre-pandemic) 
  • According to the agency, the Brown, Orange, Green and Pink Lines are all providing over 90 percent of their weekday scheduled service, a major improvement from previous schedule. However, the CTA says Blue Line service continues to have problems due to workforce unavailability, slow zones on the Forest Park branch, and weekend construction. 
  • The agency says instances of customers experiencing long wait times for trains – gaps known as double and triple the scheduled headways—on weekdays has dropped system-wide: 
    • Triple headways down 61 percent 
    • Double headways down 45 percent 
The CTA also says ridership continuing gains in ridership, and the the scorecard shows how new pandemic-era records are distributed across the system, especially on downtown commuter routes. Compared to 2019, many of the neighborhood bus routes continue to have some of the highest retention of ridership. The agency also says it has hired more than 390 bus drivers so far this year and will keep adding more in the coming months.   
The agency says the scorecard will continue to evolve to reflect new initiatives. For example, the CTA plans to provide a bus route-level analysis of service delivery after the rollout of new bus schedules later this winter. For more information on the “Meeting the Moment” Action Plan, or to view the monthly scorecards, visit, www.transitchicago.com/meetingthemoment/.


Waiting for the Red Line at Lake Street. Photo: John Greenfield

At CTA meeting, Commuters Take Action calls out “misleading” reliability claims

Update 3/10/23, 10:40: Here’s Commuters Take Action’s full statement on the CTA’s March Meeting the Moment Scorecard.  Commuters Take Action (CTAction) is once again disappointed in CTA’s lack of contextualization in their “Meeting the Moment” updates. In these monthly press releases, CTA praises itself for the continued improvements it’s been making. While the need for more […]