Meeting the Moment
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CTA launches Meeting the Moment scorecards to track progress on pandemic recovery
Released in August, the document set targets for providing reliable service, reducing crime, better cleaning protocols, rolling out new amenities, better customer engagement, and more complete staffing.
October 22, 2022
“Ask CTA” lets customers bend the ears of managers at stations, with some hiccups
Over the last two weeks, the CTA has held a series of Ask CTA events at various 'L' stations. Hopefully the agency will take customers' critiques to heart.
September 16, 2022
